Job Detail

Manager- Guest Relations
Blue Beds Blue Beds, B-16 Durgadas colony, Bhawani Singh Road, Adjacent to MGF Mall, 22 Godam Circle, C Scheme Jaipur

Experience: Fresher May Apply Skills: Guest Relations,English Speaking Fluent Monthly Salary Offer: 10K - 20K Job Type Full Time

Manager - Guest Relations

Key responsibilities:

  • Take ownership of the property with supervising housekeeping – quality check, administration, Staff and guest interaction.

 

  • Know your guests by name & Create a friendly and homely environment for them.

 

  • Know your city, its cafés, bars, and restaurants, its art, its music - Give personalized recommendations to each guest to ensure a unique experience.

 

  • OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF- Handle escalated complaints

 

  • Manage the reservations desk – calls, emails, guest requests, reservation enquiries etc. Make sure all channel response rates are exceptional.

 

  • Strive to generate the perfect feedback score with a personalized approach to every guest needs & experiences.

 

  • Build custom itineraries for guests as well as help them with relevant tickets, transport & Tour reservations.

 

  • Social Media management and posting activities and pictures of guests and their feedback.

 

  • Content Management on Google my Business, Social Media, Website, OTAs (******, Airbnb, agoda , ****** etc. )

 

  • You will be responsible for everything amazing that we achieve and each negative review & guest feedback. Lead by example to make sure your subordinates join you in delivering an unforgettable guest experience.
  • Publish personalized responses to reviews and guest feedback, also take relevant actions with reporting on negative feedback.

To be successful in the role, you need:
 

  • Passion for hospitality and the youth travel market ( most Imp )
  • Fluency in English and knowledge of a second language is desirable
  • Flexible in regards to timing.
  • Yearning to deliver outstanding customer experience.
  • Leadership and Team Management Skills
  • Extrovert personality

Perspective candidates can apply directly by filling out this google form:-

 

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