Manager- Guest Relations in Blue Beds

Manager - Guest Relations

Key responsibilities:

• Take ownership of the property with supervising housekeeping – quality check, administration, Staff and guest interaction.

• Know your guests by name & Create a friendly and homely environment for them.

• Know your city, its cafés, bars, and restaurants, its art, its music - Give personalized recommendations to each guest to ensure a unique experience.

• OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF- Handle escalated complaints

• Manage the reservations desk – calls, emails, guest requests, reservation enquiries etc. Make sure all channel response rates are exceptional.

• Strive to generate the perfect feedback score with a personalized approach to every guest needs & experiences.

• Build custom itineraries for guests as well as help them with relevant tickets, transport & Tour reservations.

• Social Media management and posting activities and pictures of guests and their feedback.

• Content Management on Google my Business, Social Media, Website, OTAs (******, Airbnb, agoda , ****** etc. )

• You will be responsible for everything amazing that we achieve and each negative review & guest feedback. Lead by example to make sure your subordinates join you in delivering an unforgettable guest experience.
• Publish personalized responses to reviews and guest feedback, also take relevant actions with reporting on negative feedback.

To be successful in the role, you need:
 

• Passion for hospitality and the youth travel market ( most Imp )
• Fluency in English and knowledge of a second language is desirable
• Flexible in regards to timing.
• Yearning to deliver outstanding customer experience.
• Leadership and Team Management Skills
• Extrovert personality

Perspective candidates can apply directly by filling out this google form:-

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